Shipping & Returns


Shipping

Processing time
To ensure the lowest possible amount of waste, Ode to Sunday products are made to order in our studio. Please give us 1-2 weeks for your order to be made by our meticulous tailors. When the order is ready, your package will reach you in 2-5 days with DHL Express courier service. The processing time is approximate - it depends on the order size and the country you're living in.

Payment is processed in the same way as a normal order. Feel free to ask for your order fulfillment status. Please email us at info@odetosunday.com 

-  All prices are shown in Euros.
-  Please provide a secure daytime delivery address.
-  All orders ship via DHL Express.
-  A signature is needed upon delivery.
-  We are unable to mark an item as “gift“ or state a false value of the package. It is illegal and we can be punished for doing so.
-  When your order is dispatched, you will receive a confirmation email with details and tracking information when available.
-  All orders can be tracked through the official DHL website here.

 Zones Price Timing Courier
Zone I 13  1-2 working days*
DHL - Track here
Zone II 17  2-3 working days* DHL - Track here
Zone III 19  3-6 working days*
DHL - Track here

 * Delivery times provided are only guidelines. They do not take into account delays caused by customs, authorization of payment or item availability.  


Free shipping
-  Shipping is Free for purchases over 250 EUR.
-  Free shipping will be applied automatically during checkout.


Customs and import duties
Customs and import duties are charged by the receiving country and are therefore the buyer's responsibility. For more information on taxes contact the customs office.


Important notes
-  Orders can‘t be delivered to PO Boxes.
-  Delivery to rural areas can result in longer delivery times.
-  Payment on delivery is not available.


Insurance
Ode to Sunday insures every purchase until it reaches you, which means we are fully responsible in case the item gets lost or broken during that time. All orders require your signature when delivered, from which point you become responsible for the shipment. If you have specified a recipient other than yourself, you accept that his/her signature is a reliable proof of delivery by Ode to Sunday.


Non-collected items
If nobody is available to sign for your order, DHL will leave a card containing the shipment number in case they attempt to re-send it on the next working day or hold it at the local depot for you. Please get in touch with DHL as soon as possible to arrange a specific time of delivery.

If you do not collect the delivered package, we reserve the right to charge you and require to cover the entire cost of the shipping and processing. Non-collected packages are usually not reffered to as refundable goods.

Non-collected orders that were returned to us can be re-sent after payment for the second shipment is received.


Questions
Feel free to contact us with any questions you have and we’ll be happy to help.
Please email us at info@odetosunday.com
We are open Mon-Fri 9.00am-17.00pm (EEST).



Returns


If you would like to return the item - you need to contact us at returns@odetosunday.com within 14 days after receiving it. Please provide your name, order number, and your reasons for returning it.

If the item you received is defective, was damaged during shipment or is different from the one you ordered, you have to contact us within 7 days after receiving it, with your order number and a photo of the garment.

We will only refund you after we have received the item. We do not offer cash refunds for now. Refunds for the item returned within the eligible time period will be credited in the form of a store credit. If the whole credit isn't used up by a single purchase, then you will receive a new code for the remaining credit sum.

Shipping and handling charges are non-refundable.

NOTE: Shipping is free when the order exceeds 250eur. But if you return a part or the whole order, then we will deduct the shipping price from the refunded sum. The size of the shipping price depends on the zone you are located in. Information about zones can be found in the section "Shipping".


Returns are only free of charge with Ode to Sunday's recommended returns service and only when the product is not the one you ordered or defective. In other cases the return costs are paid by the customer.

Please remember that the financial responsibility for the return is yours until the item reaches us, therefore, we recommend that you only use our postage labels and delivery service. You are responsible for ensuring that the items are received by us and not damaged in transit.

All returned items need to be in perfect condition to be eligible for a refund. This means: 

-  Clean (no perfume, deodorant or make-up stains)
-  Unworn
-  Unwashed
-  With attached tags & in original condition, suitable for re-sale

Items returned to us in an unfavorable condition will not be refunded and can be sent back to you at your cost.

Non-collected packages are usually not reffered to as refundable goods.

We will issue you a store credit once we've received and accepted your return. When the exchange is complete we will notify you by email.


Questions
Feel free to contact us with any questions you have and we’ll be happy to help.
Please email us at returns@odetosunday.com
We are open Mon-Fri 9.00am-17.00pm (EEST).